Support
Support that lives inside the platform
Raise and track every request right where you work — no separate helpdesk. Each ticket links to the exact vehicle or device it concerns.
How it works
Help, without leaving FleetConnect
Plan-based SLAs
First-response and resolution targets tied to your plan and priority, with automatic escalation.
Raise a ticket anywhere
From the web app, the mobile app, or simply by email — replies thread onto the right ticket automatically.
Updates your way
Status and assignment changes by email and in-app notification — per each recipient’s preference.
Order & replace devices
Request new tracking devices or return a faulty one through a built-in RMA workflow, checked against your plan.
A short satisfaction survey when your ticket closes keeps us honest.
Get in touch
Two ways to reach us
Raise a ticket in the app
From the web app or the mobile app — link it to the vehicle or device it’s about, and track it to the end.
Log in →Email us
Write to support@fleetconnect.global — replies thread onto the right ticket automatically.
support@fleetconnect.global →Want your account and data deleted? Here’s how to ask.
FAQ
Frequently asked questions
Fleet tracking software uses GPS devices in your vehicles to show live locations, speed, ignition, and fuel level in one dashboard — with alerts and geofences on top — so you always know where your fleet is, how it’s being used, and where you’re losing money.
FleetConnect brings every fill-up into one ledger and flags what doesn’t add up: fuel disappearing from parked vehicles, fills that exceed tank capacity, slow siphoning, and suspicious fuel-card spend. Add idle-waste tracking, efficiency benchmarking across drivers, and route optimization that cuts mileage by up to 15%.
Geofencing lets you draw virtual boundaries on a map — around job sites, depots, or customer locations. FleetConnect alerts you on entry, exit, and dwell time with 99%+ accuracy, and supports in-zone speed limits, missed-visit detection, restricted zones, and business-hours rules.
Yes. FleetConnect is device-agnostic — it connects GPS trackers from virtually any manufacturer, so there’s no vendor lock-in and mixed fleets show up in the same dashboard. Need new hardware? Order or replace devices directly through a support ticket.
Your account is provisioned in under a minute, and your first vehicle can be live on the map in about 30 minutes. Bulk-import your vehicle list from a spreadsheet, invite your team in minutes, and explore with demo data before your hardware even arrives.
Pick from a pre-built library — utilization, mileage, idling, trips, fuel, safety, maintenance — or build custom reports in minutes. Schedule them to land in inboxes automatically, export to PDF, Excel, or CSV, and pull anything programmatically via the analytics API.
No. FleetConnect is fully self-serve — sign up online, start a free trial on eligible plans with no card required, and explore with demo data before your GPS hardware arrives. Upgrade, downgrade, or manage your plan yourself at any time.
Support is built into the platform. Raise a ticket in-app or by email — every ticket links to the exact vehicle or device it concerns. Response times are backed by plan-based SLAs with automatic escalation, and you’ll get updates by email or in-app notification.
Get your first vehicle on the map
Sign up online in a few steps — your workspace is provisioned automatically, and there’s no sales call required.