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Legal

Delete your account & data

Effective date: 16 August 2026 · Last updated: 16 August 2026

You can ask us to delete your FleetConnect account and the personal data associated with it at any time. This page explains how to make the request, what is deleted, what we may need to keep, and how long it takes. You do not need to be signed in to use it.

1. How to request deletion

FleetConnect accounts are created by your organisation’s fleet administrator and belong to that organisation’s workspace, so there are two ways to request deletion:

  • Ask your fleet administrator. Administrators can remove a member and erase their personal data directly from FleetConnect (Team → member → Security → Erase data). This is the fastest route.
  • Email us. Send a request to support@fleetconnect.global from the email address on your account, with the subject “Account deletion request”. Include your organisation’s name so we can locate the correct workspace. We may ask you to confirm the request from that address before we act on it — this protects your account from deletion requests made by someone else.

2. What is deleted

When your request is processed:

  • Your account is closed. Your work email address is removed from the account, your sign-in credentials, two-factor authentication factors and active sessions are revoked, and push-notification registrations for your installs are removed. You will no longer be able to sign in.
  • Your personal details are removed or anonymised. Your name, phone number, role, permissions and profile settings are deleted or replaced with an anonymised identifier as part of processing your request, within the timeframe in section 4.

Deletion is permanent. Once completed we cannot restore the account, and if you need FleetConnect again in future your organisation will have to invite you afresh.

3. What we may keep, and why

  • Your organisation’s fleet records. Vehicles, trips, alerts, maintenance and similar operational records belong to your organisation, not to you personally. Where a record references you (for example a trip you drove), your name is removed or replaced with an anonymised identifier — the record itself stays with your organisation.
  • Legal and security obligations. We may retain limited data where the law requires it (for example tax or transport-compliance records) or to protect against fraud and abuse — for no longer than the obligation lasts.
  • Backups. Deleted data may persist in encrypted backups for a limited period before it is overwritten in the normal backup cycle.

4. How long it takes

We acknowledge every request within 5 business days and complete deletion within 30 days of confirming your identity. If we cannot complete it in that time (for example because of a legal hold) we will tell you why and when to expect it.

5. Deleting the app is not the same as deleting your account

Uninstalling the FleetConnect mobile app removes it from your device but does not delete your account or the data held about you. Use one of the routes above to do that.

6. Questions

For anything else about your personal data, see our Privacy Notice or contact support@fleetconnect.global.