Legal

Privacy Notice

Effective date: [DD Month 2026] · Last updated: [DD Month 2026]

This notice explains how FleetConnect collects, uses, shares and protects personal information, and the rights and choices you have. It covers our website, our web and mobile apps, and the fleet-management platform behind them (together, the “Services”).

Read the core notice, then your region’s section at the end — or start from the Global Privacy Notice, which links to each one.

1. Who we are

FleetConnect is operated by FCG Intel Pty Ltd (ABN [__]) — “FleetConnect”, “we”, “us” or “our”. We are headquartered in Richmond, Melbourne, Australia, with a corporate office in Chennai and a regional office in Jaipur, India. Fleet operators use our software to track vehicles, receive alerts, manage fuel, plan routes, maintain vehicles and report on their operations.

This notice is about the people whose information we handle: visitors to our website; people who sign up, contact us or buy from us; people who use our apps, such as fleet managers, administrators and drivers; and people whose details our customers record in the platform — most often their drivers.

2. What this notice covers

We handle personal information in two roles, and which one applies affects who you should ask about it.

• When we decide how and why it is used — our website, sign-up, your account, billing, support, security, marketing and the running of our business. Here we are responsible for your information (as a “controller”, an “APP entity” or a “Data Fiduciary”, depending on the law), and this notice explains how we handle it.
• When we act for a customer — organisations that use FleetConnect decide which vehicles, devices and people they track and what they record about them: locations, trips, alerts, driver records and the like (“Customer Data”). The customer is responsible for Customer Data. We handle it only to provide the Services, on the customer’s instructions and under our agreement with them (as a “processor”, “service provider” or “Data Processor”), and the customer’s own privacy notice governs its use.

If you drive for, or work at, an organisation that uses FleetConnect, questions about how it uses the platform are best put to that organisation. If you contact us instead, we will tell the organisation and help it respond. This notice does not cover third-party websites or services that we link to; they have their own privacy terms.

3. The information we collect

Some information you give us; some comes from your organisation, from tracking devices fitted to its vehicles, or from your device and browser when you use the Services.

We do not collect biometric data; the Services record no video or audio; and our mobile app never reads your phone’s location. Some information in the platform is sensitive, though: driver documents an organisation uploads can include health or police records, and some laws treat precise location and licence numbers as sensitive too. We hold these only for the organisation that recorded them, keep uploaded documents encrypted, and make them available only to the users that organisation authorises.

4. How and why we use it

We use personal information only for these purposes or for a related purpose you would reasonably expect. If we want to use it for something new, we will tell you first and, where the law requires, ask for your consent.

5. Automated decisions

We do not make decisions that have a legal or similarly significant effect on you based solely on automated processing. Two things happen automatically, and a person stays involved in both:

• Sign-up checks. When someone signs up, we automatically look for signs of abuse — a disposable email address, or an unusual number of sign-ups from one IP address or email domain. A sign-up that trips these checks is stopped, and our team can review it and let it through; contact us if you think yours was stopped in error. Every new account is also approved by our team before it is created.
• Fleet insights. For our customers, the platform raises alerts — such as speeding and geofence alerts — and gives drivers safety scores based on harsh-driving events. These help a fleet manager decide what to look at. Any decision about a driver — coaching, discipline or anything else — is made by the driver’s organisation, not by FleetConnect.

6. Who we share it with

We do not sell personal information, we do not use it to advertise to you, and we do not send it to AI or large-language-model providers. We share it only with:

• Your organisation. If you use FleetConnect through an organisation, its administrators and other authorised users can see your information, according to the permissions they hold.
• Our service providers, listed below, which run parts of the Services for us. They may use the information only to provide their service to us, and must protect it.
• People and systems your organisation chooses — recipients it adds to alert and scheduled-report emails, systems it connects to FleetConnect through webhooks, and anyone it sends a live-location link, who can see that vehicle’s plate, position, speed and last report time until the link expires (after 8 hours unless set otherwise, and never more than 72).
• Professional advisers — lawyers, accountants, auditors and insurers, who owe us duties of confidentiality.
• Authorities, where the law requires it, or where it is needed to protect someone’s life, health or safety, or to establish, exercise or defend legal claims.
• A buyer or successor, if we are involved in a merger, acquisition or sale of assets. Your information would stay protected by this notice.

7. How long we keep it

We keep personal information only as long as we need it for the purposes in this notice, or as long as the law requires. Then we delete it, or de-identify it so that it no longer identifies anyone.

8. How we protect it

We protect personal information with technical and organisational safeguards suited to what we hold. No system is perfectly secure, but these are the main measures:

Technical measures

Organisational measures

9. Where we process it

Our platform — its database, files and backups — is hosted by Amazon Web Services in Mumbai, India, and our emails are sent from there. Our website and web apps are served worldwide by Google Firebase, and the other providers in section 6 run global networks, so information may also be processed in the United States and other countries. Our own team works in Australia and India.

Wherever it is processed, we protect it as this notice describes. We choose providers that are bound by contract to protect it and, where a transfer needs a legal safeguard, rely on one the law recognises — such as the standard contractual clauses in our providers’ data-processing terms. The regional sections explain the rules for each region.

10. Marketing

We send news about our products only where the law allows — with your consent, or to business contacts who would reasonably expect it — and always with a way to opt out. Every marketing email has an unsubscribe link, or you can simply email us. We do not sell or rent contact lists.

Service messages — about security, your account, billing or changes to our terms — are not marketing, so you will keep receiving them while you have an account.

11. Cookies and similar technologies

• Our website uses Google Analytics to count visits and record errors — but only if you accept analytics cookies in our cookie banner, and you can change that at any time with Cookie settings at the bottom of the page. Google processes that data under its own terms.
• Our web app also uses Google Analytics. It keeps your sign-in tokens, your email and role, and — if you turn on notifications — a push token in your browser’s local storage, so that you stay signed in and receive alerts. It loads Google Maps to draw maps, and Cloudflare Turnstile on the sign-up form.
• Our mobile app contains no analytics or advertising tools and never reads your phone’s location. It keeps your sign-in token in your phone’s secure storage.

You can block or delete cookies and stored site data in your browser settings, or install Google’s Analytics opt-out add-on. Our website does not respond to “Do Not Track” or Global Privacy Control signals. Our Cookie Policy has more detail.

12. Children

FleetConnect is a business service for adults. It is not directed at children, and we do not knowingly collect personal information from anyone under 18. If you believe we hold a child’s information, contact us and we will delete it. Where India’s DPDP Act applies, we would process a child’s personal data only with verifiable consent from a parent or lawful guardian, and never for tracking, behavioural monitoring or targeted advertising.

13. Your rights

Depending on where you live, you may have the right to:

• know what personal information we hold about you and how we use it, and get a copy of it;
• have it corrected if it is wrong, out of date or incomplete;
• have it deleted;
• object to, or ask us to restrict, how we use it;
• receive it in a portable format, or have it sent to another organisation;
• withdraw consent you have given, without affecting what we did before;
• appoint someone to act for you; and
• complain to us and then to a regulator.

We will not treat you differently for using your rights. Some rights have legal limits — we may have to keep information to meet a legal obligation, for example. Your region’s section explains the rights that apply where you live. For Customer Data, please contact the organisation that uses FleetConnect; if you contact us, we will pass your request on and help it respond.

14. Making a request or complaint

• Email us at support@fleetconnect.global with “Privacy request” in the subject line. The link opens an email with the details we need.
• To delete your account, follow the steps on our account-deletion page.
• Ask your administrator. Your organisation’s administrators can correct your details and remove you from its workspace.

Privacy Officer: [Name]. India Grievance Officer: [Name]. Both can be reached at support@fleetconnect.global.

To complain about how we have handled your information, email us with the details. We will acknowledge your complaint within 5 business days, look into it, and give you our response within 30 days. If you are not satisfied, you can complain to the regulator where you live — your region’s section says who that is.

15. How we handle your request

• We check it is you. We usually ask you to write from, or confirm the request from, the email address on your account. If someone acts for you, we need proof of their authority.
• We respond promptly. We acknowledge requests within 5 business days and aim to complete them within 30 days. If we need longer, as some laws allow, we will tell you why and when to expect an answer.
• It is usually free. We charge only where the law allows — for example, for requests that are clearly unfounded or excessive — and we will tell you before we do.
• If we cannot do what you ask, we will explain why — for example, a legal duty to keep the information — and how to complain.

16. If you don’t give us information

You can browse our website without telling us who you are. But we need some information to open an account and provide the Services, and without it we may not be able to provide them. If you ask us to stop using information we need to perform a contract, we may have to stop providing that part of the Services.

17. Changes to this notice

We update this notice when our practices, the Services or the law change. If a change is significant, we will tell you through the Services or by email before it takes effect. The date at the top shows when it last changed.

Regional sections

These sections add to the notice above for people in each region. Where a section differs from the rest of the notice, the section applies in that region.